SHIPPING & TRACKING

Where do you ship to?

We’re excited to share Tiger Mist with customers around the world!. USA, Canada & Puerto Rico: Click here for delivery timeframes and costs. Australia, NZ, UK, Europe, Asia & many more countries:. Head to this Shipping Page and use the dropdown under

When will my order be shipped?

We aim to ship all orders placed before 12pm AEDT on the same day (approx 5pm PT the previous day). Please note: we have warehouse located in the US, and in Australia, so dispatch timeframes will vary depending on stock availability and where your or

When will I receive my order?

AUSTRALIAExpress: 1-2 business days. UNITED KINGDOMExpress: 3-5 business daysStandard: 8-12 business days. NEW ZEALANDExpress: 1-3 business days. ASIAExpress: 2-5 business days. EUROPEExpress: 3-6 business days. ALL OTHER COUNTRIESFor more specific s

What are the duties & taxes for international shipping?

USA: We are now shipping from our US warehouse, so no more duties or taxes are required for any US order! Australia:For any orders in Australia, we ship from our Australian warehouse. This means no additional fees required to be paid on delivery. New

What if my order tracking shows it is in customs hold?

Estimated delivery times do not include customs delays or holds. If your tracking shows that your order is being held in customs, it usually means the shipping carrier is awaiting clearance or payment of duties and taxes. We recommend reaching out to

Why is my tracking showing a delivery estimate outside of the shipping timeframes advertised?

Once your order has been handed over to the shipping carrier, any delivery estimates shown in the tracking are based on their current processing and transit times which may differ from the timeframes we advertise at checkout. Delays can sometimes occ

Why hasn't my tracking updated?

Tracking updates can sometimes be delayed, especially during busy periods or while the parcel is in transit between facilities on its way to you!. Please note, it’s also common for international shipments to go a few days without scans while clearing

Where is my order being shipped from?

For orders going to USA, Canada & Puerto Rico:. We ship your order from our USA warehouse. For orders going to Australia, NZ, UK, Europe, Asia & everywhere else:. We ship your order from our Australian warehouse.

Why does my tracking state 'Returned to Sender'?

If your order has been declared 'Return to Sender' by the courier company, as marked on your tracking details, this can mean one of the following has occurred:. Unsuccessful delivery address or incomplete delivery address was provided at checkout and