Can’t wait to get your hands on your new TM look? We’ve got you. From shipping timeframes and tracking updates to customs, returns, and everything in between ~ all your shipping & tracking answers to your questions live right here.

SHIPPING & TRACKING

From doorstep dilemmas to delivery signatures, we’ve got you covered. Find out what to do if your parcel can’t be found, arrives damaged, or needs a little extra care here.

DELIVERY

Contact our Tiger Mist Customer Service babes here for any questions or queries you may have.

Tiger Mist North America

SHIPPING & DELIVERY

Where do you ship to?

When will my order be shipped?

When will I receive my order?

What are the duties & taxes for international shipping?

What if my order tracking shows it is in customs hold?

Why is my tracking showing a delivery estimate outside of the shipping timeframes advertised?

Why hasn't my tracking updated?

Where is my order being shipped from?

Why does my tracking state 'Returned to Sender'?

Do I need to sign for my delivery?

My tracking shows my package is delivered but I cannot find it, can you help?

What if my package is lost or arrives damaged?

What return options are available?

What item(s) are eligible for a return?

How long do I have to return my item(s)?

Can I receive a refund to via AfterPay, ShopPay (Affirm) or PayPal?

Can I return my item without the original packing?

Do you offer exchanges?

Can I return sale items?

RETURN POLICY

Can I edit my return that I have booked?

My order cannot be found when booking a return. How do I fix that to book my return?

Where can I find my return label?

My return label has expired, what happens now?

I've experienced an issue with my return label, how do I fix this?

RETURN BOOKING

How do I ship my return?

Do I need to pay for return shipping?

Can I include multiple returns in one parcel?

What is the return address?

RETURN SHIPPING

When will my return be processed?

Where will my refund be issued?

I returned for a gift card. Why is my AfterPay or ShopPay still being deducted?

RETURN PROCESSING

RETURNS

I have an issue with my order, what should I do?

Can I change my address after I completed my purchase?

Can I change items in my order after I completed my purchase?

Can I cancel my order?

Where can I find my order number?

Why didn't I receive an order confirmation?

What should I do if I receive a faulty or damaged item?

Why was my order cancelled?

When can I expect my pre-order to ship?

What if I only received part of my package?

Can I edit my order?

Can I upgrade my shipping?

ORDER ASSISTANCE

How do I apply promo/discount codes to my order?

Can I use multiple discounts and codes?

Can I use multiple payment methods?

I am a new customer, where can I find my welcome discount code?

What currency can I purchase in?

I am having trouble logging into my account.

I want to pay with AfterPay but it is not coming up as an option.

I forgot to apply my discount code to my order. Can you apply it?

Can I get a tax invoice for my order?

Where can I find a discount code?

When does the sale end?

Where do I find my wishlist items?

CHECKOUT & ACCOUNT

How long is my gift card/store credit valid for?

Can I purchase a Gift Card?

Can I use my gift card on the AU & US site?

Are gift cards refundable?

How can I redeem my gift card for my purchase?

GIFT CARDS

How often do you restock?

How do I find my best size?

I am looking for a dress for prom. Do you have prom styles?

I am going on vacation. What would you recommend?

What size am I in the Kittie Pants?

Do you have any stores?

PRODUCTS & SIZING

When will the winner be announced for the latest giveaway?

I am an influencer and am interested in PR & Collaboration with you. How do I get in contact?

I received an email an email to collab, how can I verify this is from Tiger Mist?

I am in college and am interested in being a college ambassador. How do I get in contact?

COLLABORATIONS & GIVEAWAYS