My tracking shows my package is delivered but I cannot find it, can you help?Updated 2 months ago

If your order is marked as delivered but you can’t locate it, we recommend first checking the following locations where it may have been left in a safe place or signed for: 

• around your property
• mailbox
• mailroom
• apartment lobby
• reception of building
• with neighbours
• with building management

If you still can't find it, please reach out to the shipping carrier directly for more detailed delivery information or a proof of delivery image to assist locating it. 

If you're still unable to locate the parcel after this, contact our Customer Care team here so we can investigate further.