Why was my order cancelled?Updated 2 months ago

Stock unavailability: 
If an item you ordered was unavailable at the time of packing and we were unable to fulfil it, we will issue a refund for this item. If you have only 1 item in your order, the entire order will be cancelled and a full refund (including shipping) will be issued.

Payment Verification: 
Our finance team may have been unable to accept your order due to payment information provided that cannot be verified. 

If your order has been cancelled, you may receive a follow up email outlining why we were unable to accept your order in this instance. 

For a smoother checkout experience and to ensure payment verification, we recommend using a verified third-party payment method such as ShopPay, AfterPay, or PayPal when placing a new order to avoid any additional cancellations due to payment verification.