I've experienced an issue with my return label, how do I fix this?Updated 2 months ago

We’re sorry to hear you’re having trouble generating your return label!

Here are a few quick things to check that may help resolve the issue within the returns portal:

• Address Format: Make sure your return address doesn’t contain any special characters or unsupported symbols (e.g. #, /,).

• Postcode Accuracy: Double-check that your postcode matches the suburb or city you’ve entered.

If you’ve reviewed the above and are still experiencing issues, please reach out to our Customer Care team here and we’ll help you get it sorted as soon as possible.